Contact
Talk to us
We reply within one business day. For device issues, include your order number and a photo of the device and its box. What to send for each kind of request is listed below the form.
Email
orders@madlabscarts.com
Replies within 1 business day
Hours
Mon to Fri, 9 to 6 ET
Closed US holidays
Wholesale
orders@madlabscarts.com
Licensed retailers only
What to include so we can help faster
- Order or delivery questions: your order number and the email you used at checkout. If tracking has not moved for 3 business days, say so and we will open a claim with the carrier.
- A device or cart that is not working: your order number, a photo of the device and its box, and a short video of the problem. Faulty products are replaced free within 30 days of delivery.
- Checking whether a product is real: clear photos of the box front, back and the scratch panel, and where you bought it. We will tell you whether it is ours.
- Wholesale: your shop name, the state you are in and roughly what you want to stock. Volume orders can also go straight to orders@madlabscarts.com.
We answer every message within one business day, Monday to Friday, 9 am to 6 pm Eastern. For delivery times and the states we serve, see our delivery page; for returns, the refund and return policy.