Track your order
Enter the order number from your confirmation email and the email address you used at checkout.
What each status means
Awaiting payment: we have your order and will contact you by email or phone with payment instructions.
Verifying payment: we are matching your uploaded receipt to the payment. If we cannot find it, we will email you before cancelling the order.
Processing: payment is in and your order is being packed. Orders before 2 pm ET on weekdays ship the same day.
Shipped: your parcel is with the carrier. Use the tracking number in your shipping email on the carrier's site. Standard takes 3 business days and Express 1.
Delivery problems
If tracking has not moved for 3 business days, contact us and we will open a claim with the carrier. See the shipping policy and refund and return policy for more.